During this uncertain time, the process of shipment takes longer than usual. We are doing our best to ship out every order as soon as possible. If your shipment notification shows that your package is still on route or in transit, it may take some more time. We thank you for your patience and sincerely express our apology to you for any inconvenience this has caused. Please bear with us for any shipping delays at this point of Coronavirus time.
Please contact us via firstname.lastname@example.org. We will start an investigation on the case. Please allow up to 2-3 business days for us to find out. While waiting for the response from our team, we highly recommend you to contact the courier directly to ask for more details of the delivery. If the courier could not find your package, please update us with that information. Our team will follow up and provide any updates throughout the process.
The order confirmation email, which is autogenerated when our system confirms the order, was returned on the grounds of some unknown errors. Please let us know of your current situation. Should this happen, please contact us at email@example.com. It would be much appreciated if you can provide us with your full name when we check the order status accordingly.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refund will only be issued excluding the original shipping and return label cost.
Make sure to SLOWLY and STEADILY turn the model (and AR beacon if you have a Regular or Mini model) during your AR experience. Do not block the model or AR makers with your hands. The best distance is about 8 inches (20 cm) from your device to the model.
Once the product is added, the model ID # will appear on the product section. Please email your model ID # to firstname.lastname@example.org,
we will reply you with a digital QR code.
If you lose the user manual before adding the QR code in the app. Please email the photos of your model in different angles to email@example.com. There might be a chance to recover your unique QR code. If we fail to recover your QR code, you will need to send in your model for a replacement. Please note that a shipping fee may be applied.
Place the LUNAR Pro on the glass stand that comes with the product. Have the contrast side of the LUNAR facing the camera
as showing in the photo.
Solar System Mini - Earth
When connection is lost, turn the physical model back to the area with color contrast for recognition. Make sure to slowly move around and do not block the model with your hands.
Keep some distance from the side of the model. Make sure the model is fully exposed to the camera. Slowly move around the device/model and make sure do not block the area you are scanning.
Thank you so much for your interest in our Zodiac Notebook. It might take about 1 month to have the Zodiac Notebook fully restocked on our website. We will let you know through email newsletter once we have the stock available.
Unfortunately, we do not have the base for our mini planets. The box along with the graphic marker is the base. This is because you need to put the mini planets on the graphic marker in order to experience AR.
Please let us know your destination city and country as well as the item you want by contacting us at firstname.lastname@example.org. Please allow up to 24-48 hours for us to confirm with our team. Once we arranged the shipment for you, the estimated delivery time depends on the actual shipping process.
No. Due to COVID-19, we stopped international shipping for consumers. We will revisit it when global situation improves. For volume international orders, please contact Customer Service.
For regular products, please find the suggested business days for delivering to your country below for non-holiday delivery. Please kindly notice that it is the estimated delivery day. All rights reserved by AstroReality.
United States: 5 - 7 business day
United Kingdom: N/A
Hong Kong: N/A
For pre-order products, you can expect delivery in 30 days.
Thank you so much for your message.
We will reply promptly. Please keep an eye on your email.