Thank you so much for your message.
We will reply promptly. Please keep an eye on your email.
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refund will only be issued excluding the original shipping and return label cost.
Make sure to SLOWLY and STEADILY turn the model (and AR beacon if you have a Regular or Mini model) during your AR experience. Do not block the model or AR makers with your hands. The best distance is about 8 inches (20 cm) from your device to the model.
Once the product is added, the model ID # will appear on the product section. Please email your model ID # to email@example.com,
we will reply you with a digital QR code.
If you lose the user manual before adding the QR code in the app. Please email the photos of your model in different angles to firstname.lastname@example.org. There might be a chance to recover your unique QR code. If we fail to recover your QR code, you will need to send in your model for a replacement. Please note that a shipping fee may be applied.
Place the LUNAR Pro on the glass stand that comes with the product. Have the contrast side of the LUNAR facing the camera
as showing in the photo.
Solar System Mini - Earth
When connection is lost, turn the physical model back to the area with color contrast for recognition. Make sure to slowly move around and do not block the model with your hands.
Keep some distance from the side of the model. Make sure the model is fully exposed to the camera. Slowly move around the device/model and make sure do not block the area you are scanning.
Yes, we support international shipping that covers most of the countries in the world.
If you are located in the U.S. and your order is lower than $50, or if you are located in countries outside of the U.S., please notice that your shipping fee will be calculated according to the total weight of the items you purchase.
For regular products, please find the suggested business days for delivering to your country below. Please kindly notice that it is the estimated delivery day. All rights reserved by AstroReality.
United States: 5 - 7 business day
United Kingdom: 7 - 10 business days
Canada: 7 - 10 business days
Australia: 7 - 10 business days
Switzerland: 7 - 10 business days
Japan: 5 - 7 business days
Germany: 7 - 10 business days
Spain: 7 - 10 business days
Hong Kong: 5 - 7 business days
UAE: 7 - 10 business days
France: 7 - 10 business days
Netherland: 7 - 10 business days
For pre-order products, you can expect delivery in 30 days.
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